Warranty Claim

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For warranty claims, please complete the form below with as much information as possible, as we cannot process incomplete forms. After you submit your claim, you will be given a reference number that will allow you to check the status of your claim at any time. Please allow 10 business days for a KEEN warranty specialist to begin processing your claim. Please note, if you are a retailer, please call your dealer service representative for help.


Product Information

Product tag number
Product tag number is located inside the shoe, printed near the size. Look for the number that is in the following format:
AA 1234.
Detailed description of product defect
Style name
Need help?
Use the navigation above to browse products and help identify the style name.
Style number
Purchase date

Purchased from
Store name
Store city
Store Province
Photo of product

(Limit file size to 2MB and upload only jpg or png please.)
Photo of receipt

(Limit file size to 2MB and upload only jpg or png please.)

Personal Information

First Name
Last Name

Postal Code
For example A1B 2C3
Email address
I understand and agree to the Warranty Replacement Product Exchange Policy below

Please click submit only once to prevent duplicate claims.

If you have any troubles completing this form, please call 1.866.676.KEEN (5336) for assistance.

Warranty Replacement Product Exchange Policy

If your warranty replacement request is approved and you wish to exchange your warranty replacement product, you must call 1.866.676.KEEN (5336) to obtain exchange authorization. We’re happy to exchange unworn products for a product of equal or lesser value within 30 days, but we are unable to offer a refund for warranty replacement products.


PLEASE NOTE: Your custom KEEN products, created by you, are built just for you! This means that we are unable to accept any returns or exchanges for your order. In the unfortunate event that you have a question regarding a manufacturing defect with your merchandise, please call our Customer Service Team at 1-866-676-5336. If it is determined that your merchandise is eligible for return, we will email you a pre-paid return shipping label so you can send your product back for further evaluation by our Quality Assurance Division.