Warranty Claim

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For warranty claims, please complete the form below with as much information as possible, as we cannot process incomplete forms. After you submit your claim, you will be given a reference number that will allow you to check the status of your claim at any time. Please allow 10 business days for a KEEN warranty specialist to begin processing your claim. Please note, if you are a retailer, please call your dealer service representative for help.


Product Information

Product tag number
Product tag number is located inside the shoe, printed near the size. Look for the number that is in the following format:
AA 1234.
Detailed description of product defect
Style name
Need help?
Use the navigation above to browse products and help identify the style name.
Style number
Purchase date

Purchased from
Store name
Store city
Store state
Photo of product

(Limit file size to 2MB and upload only jpg or png please.)
Photo of receipt

(Limit file size to 2MB and upload only jpg or png please.)

Personal Information

Please enter in this format

Please select USPS or UPS SurePost PO Box for PO, APO & FPO addresses.
Japan / 日本
Last Name
First Name
Email address
I understand and agree to the Warranty Replacement Product Exchange Policy below

Please click submit only once to prevent duplicate claims.

If you have any troubles completing this form, please call 0120.530.570 for assistance.

Warranty Replacement Product Exchange Policy

If your warranty replacement request is approved and you wish to exchange your warranty replacement product, you must call 0120.530.570 to obtain exchange authorization. We’re happy to exchange unworn products for a product of equal or lesser value within 30 days, but we are unable to offer a refund for warranty replacement products.